Preview & Resend

You can preview the PEPPOL representation of any sent document, track delivery status through CentaraIQ, and resend documents that failed or need to be delivered again.

Preview a document

To see exactly what was sent (or what will be sent) in PEPPOL format:

1. Open the Posted Sales Invoice, Posted Sales Credit Memo, Released Purchase Order, or Posted Warehouse Shipment.
2. Select Preview Electronic Document.
3. A rendered view of the PEPPOL BIS 3.0 document is displayed, showing all fields as the recipient will see them.

The preview includes:

• Header: sender and receiver details, document dates, references
• Lines: item descriptions, quantities, unit prices, VAT
• VAT summary: breakdown by category and rate
• Payment details: terms, due date, payment means
• Totals: line totals, VAT totals, document total

This is useful for verifying that company details, line items, VAT breakdown, and references are correct before or after sending.

Delivery status tracking

eMessaging provides real-time delivery status tracking through CentaraIQ. Each posted document shows its current delivery state:

Status	Meaning	Details
Not Sent	Document has not been queued for electronic delivery	Check the customer’s Document Sending Profile
Pending	Queued for sending, waiting for the Send job queue	Will be sent on the next job queue cycle
In Transit	Transmitted to CentaraIQ, awaiting delivery to recipient	CentaraIQ is processing the delivery
Sent	Successfully delivered to the recipient’s Access Point	Delivery receipt (MDN) received from the recipient’s Access Point
Acknowledged	Recipient has acknowledged receipt of the document	The recipient’s system has confirmed processing (not all Access Points support this)
Failed	Delivery failed	Check the error message for details
Expired	Delivery attempts expired without success	Contact the recipient or Centara support

Checking delivery status

1. Open the posted document.
2. The Electronic Document Status field shows the current status.
3. Select Refresh Status to poll CentaraIQ for the latest delivery information.
4. Select Electronic Document Log to see the full transmission history.

Delivery log details

Field	Description
Timestamp	When each event occurred
Event	What happened (Queued, Transmitted, Delivered, Failed, etc.)
Status	Status at that point
CentaraIQ Document ID	The unique identifier in CentaraIQ
Recipient Access Point	The Access Point that received the document
Error Message	Details of any failure
MDN Reference	Message Disposition Notification reference from the recipient

Resend a failed document

If a document failed to send (status Failed):

1. Open the posted document.
2. Review the error message to understand what went wrong.
3. Fix the underlying issue (e.g., update the customer’s VAT number, renew your certificate, correct PEPPOL registration).
4. Select Send Electronic Document to retry.

The document is re-converted and sent. If it succeeds, the status updates to Sent.

Resend a previously sent document

In some cases, you may need to resend a document that was already successfully delivered (for example, if the recipient lost it or had a system issue):

1. Open the posted document.
2. Select Send Electronic Document.
3. Confirm that you want to resend.

The same document is sent again with the same content. The recipient may receive a duplicate — coordinate with your customer before resending. The delivery log will show both the original send and the resend.

Batch resend

To resend multiple failed documents at once:

1. Open Posted Sales Invoices and filter by Electronic Document Status = Failed.
2. Select the documents to resend.
3. Select Send Electronic Document from the action bar.
4. All selected documents are queued for resending.

Sending history

Each posted document maintains a complete log of all send attempts:

Field	Description
Send Date/Time	When the send was attempted
Status	Sent, Failed, or Pending
Error Message	Details of any failure
CentaraIQ Document ID	The electronic document identifier in CentaraIQ
Format	The format used (e.g., PEPPOL BIS 3.0)
File Size	Size of the transmitted document

To view the history, open the posted document and select Electronic Document Log.

Related pages

• Sending Documents — sending workflow and configuration
• Sales Documents Overview — full outbound document flow
• FAQ & Common Errors — common sending errors and solutions