End of last November Perroy ehf., an exclusive Nespresso distributor opened the first retail boutique in one of Reykjavik´s shopping mall, as well as an online store at www.nespresso.is. The company implemented Centara retail solution to be the centre piece and the heart of the information technology environment. Nespresso has pioneered the concept of portioned premium coffee and exclusive system for perfectly mastering the preparation process of a great cup of coffee.
For Nespresso Iceland the operation of their Nespresso Club is very important as a very high proportion of their customers are part of the Nespresso Club were they get multiple benefits. Centara retail solution plays a central role in delivering the omni-channel experience for Nespresso customers by deliver a seamless integration of the solution at back office, online store and at the point of sale in the Nespresso boutique.
Nespresso Iceland uses Microsoft Dynamics NAV for enterprise resource planning and Shopify for e-commerce and Centara for retail operations. The entire software environment is running in the cloud with hybrid setup of the retail point of sale, securing uninterrupted sales at store in the event of network outage. At the same time the start-up investment in software and hardware as well as monthly system operational cost, is low and balanced against sales and marketing of this great brand.